Occupancy information is for your safety and convenience and to help you plan for your visit. Shopping centre capacity is calculated using physical distancing guidelines and follows Step 2 of the Government of Ontario’s Roadmap to Reopen effective June 30th, 2021.
Real-time centre capacity is shown at the top of this website and indicates the current occupancy level based on capacity limits set out by the Government of Ontario.
Green 0-74% | Stores should not have significant lineups.
Yellow 75%-89% | Plan ahead, expect lineups.
Red 90%-99% | Approaching maximum capacity. Expect to lineup outside of centre.
Red 100% | Lineups outside of centre. Access restricted to one-in, one-out.
How do stores manage capacity? Are you able to provide capacity for every store?
The maximum capacity of each store will be posted on the store front. Each store will manage their own line ups. You may also refer to our virtual line available here for a more convenient and safe storefront pick-up. Through this tool, you will receive a text confirming your position in line and average wait time.
How often are you updating this information?
Galeries de la Capitale management will receive real time live updates on how many guests are in the mall via the traffic counting system.
How will capacity levels be communicated? What happens if the area has reached max capacity or is in the red zone?
Centre capacity will be posted on Galeries de la Capitale’s website to assist guests plan their visit and determine the best time to shop. Once capacity reaches the “Yellow” zone, Galeries de la Capitale will remain diligent in ensuring safety protocols are being followed including physical distancing, proper mask use, and store capacities are set for a safe and enjoyable shopping experience. Once capacity reaches the “Red” zone, Security will close all mall entrances and begin limiting entry into the mall on a one-out, one-in basis.