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Frequently asked questions
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What are Santa's hours of operation ?
Santa's Hours of Operation
- From Saturday, November 18 to Saturday, December 3:
- Monday : off
- Tuesday - Wednesday: 10am to 2pm (break from 12-12:30)
- Thursday-Friday : 10am to 8pm (break from 1pm to 2 pm and 5pm to 6pm)
- Saturday – Sunday : 10:00am - 5:00pm (break from 12 to 1 )
- Monday : off
- Tuesday - Wednesday : 10am to 3pm (break from 12-12:30)
- Thursday-Friday : 10am to 8pm (break from 1pm to 2 pm and 5pm to 6pm)
- Saturday – Sunday : 10:00am - 5:00pm (break from 12 to 1 )
- 10:00am - 2:30pm (break from 12:00pm to 12:30pm)
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Do I absolutely have to reserve a place to meet Santa?
We strongly recommend that you reserve your place to facilitate your visit with Santa. You can also go directly to Santa's toy factory in Méga Parc and ask the elves to reserve a place for you among those still available.
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Is it free to meet Santa Claus?
Yes, meeting Santa is free of charge. If you'd like to preserve this spontaneous, magical moment, you can purchase a souvenir photo of your child with Santa.
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Are appointments only available per family?
Meetings with Santa Claus are offered for families only. You'll need to register your children individually, and then choose to reserve a family meeting when you book your appointment. Only one family photo will be available. Please note, however, that the duration of the appointment is the same for everyone, even if there are several children at the same time slot. Please allow 5 minutes per family.
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Can I see my photos before I buy them?
After your visit, you'll receive a preview of the photos taken during your child's meeting with Santa. You can then purchase the complete set of photos for $8.99 plus tax. Log in to your user account on the appointment platform in the "MY PHOTOS" section. All you have to do is purchase from your user account, directly on the platform. Accepted payment methods: Visa or Master Card via the STRIPE transaction platform